DHL 24 Hour Delivery Service

Once your order has been shipped from our facility, DHL aims to deliver it before 12 noon on the next working day.

Please note: Our 24-hour delivery service applies from the time your order is dispatched, not from the time you place your order.

We receive a high volume of orders and, from time to time, certain products may be temporarily out of stock while we wait for fresh production to be completed and frozen ready for dispatch.

If a product is taking longer than expected to become available, we’ll contact you and offer a suitable substitution where possible.

If you ever have a question about your order, you’re always welcome to get in touch with us.

How Your Order Is Processed

1. Place Your Order

Place your order through our website and make sure your contact details are correct and up to date. We may need to contact you regarding product availability or substitutions.

2. Order Confirmation

Once your order has been placed, you’ll receive an order confirmation.

Please keep your order number handy in case you need to contact us about your order.

3. Picking & Packing

Once all of your products are available — or we’ve agreed a substitution with you — your order will be hand-picked and carefully packed by a member of our team.

As our products are frozen, we make sure your order is prepared appropriately for transport.

4. Handed Over to DHL

Your packed order is transported to our local DHL depot and handed over for delivery.

Once DHL has your parcel, you’ll receive a dispatch notification and tracking information so you know your order is on its way.

5. DHL Delivery

DHL will transport your order to the delivery address provided when you placed your order.

You can follow the progress of your delivery using the DHL tracking details sent to you.

6. Your Order Arrives

Your local DHL depot will deliver your order to your address.

Important: As soon as your delivery arrives, please place all frozen products straight into your freezer.

 

Delivery at a Glance

• Delivery service: DHL 24 Hour Service

• Delivery target: Before 12 noon on the next working day after dispatch

• Tracking: Provided once your order has been handed to DHL

• Out-of-stock products: We may contact you to offer a substitution

• Frozen products: Place them in the freezer immediately after delivery

Remember

24-hour delivery begins when your order is dispatched from our facility — not when the order is placed.

We’ll always do our best to prepare and dispatch your order as quickly as possible, and we’ll contact you if there is anything that may cause a longer-than-normal delay.