Privacy Policy

Last updated: 11/08/2026

Raw Dog Food Direct ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, create an account, contact us or otherwise interact with Raw Dog Food Direct.

1. Who We Are

Raw Dog Food Direct is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how we use your information, you can contact us using the details below:

Raw Dog Food Direct
Email: info@rawdogfooddirect.com 
Address: 1 Queen Elizabeth Ave, Hillington, Glasgow G52 4NQ

2. Information We Collect

We may collect personal information that you provide to us when you use our website or purchase our products.

This may include:

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Account login details

• Order and purchase information

• Payment information

• Information you provide when contacting us

• Marketing preferences

• Information provided when entering competitions, promotions or surveys

We may also automatically collect certain information when you browse our website, including your IP address, browser type, device information and information about how you use our website.

3. How We Use Your Information

We use your personal information for the following purposes:

Processing your orders

We use your information to process and fulfil orders, arrange delivery, process payments, provide order updates and deal with any issues relating to your purchase.

Managing your account

If you create an account with us, we use your information to manage your account, provide access to your order history and help you manage your purchases.

Communicating with you

We may use your contact information to respond to enquiries, provide customer support and communicate with you about your orders.

Improving our website and services

We may use information about how customers use our website to understand what is working, identify problems and improve our products, website and customer experience.

Marketing

Where permitted by law and where you have provided the necessary consent, we may use your information to send you marketing communications about our products, offers and promotions.

You can unsubscribe from marketing communications at any time by following the unsubscribe link included in our emails or by contacting us.

Legal and security purposes

We may use your information where necessary to comply with legal obligations, prevent fraud, protect our business and customers, resolve disputes and enforce our terms and conditions.

4. Our Legal Basis for Processing Your Information

Under UK data protection law, we need a lawful basis for using your personal information.

Depending on the circumstances, we may rely on:

Contract – where processing your information is necessary to process and fulfil your order or provide a service you have requested.

Legal obligation – where we need to use or retain information to comply with our legal or regulatory obligations.

Legitimate interests – where using your information is necessary for the legitimate operation and improvement of our business, provided this does not override your rights and interests.

Consent – where you have given us permission to use your information for a specific purpose, such as certain types of marketing or non-essential cookies.

5. Shopify

Our online store is powered by Shopify.

When you use our website or place an order, Shopify processes certain personal information on our behalf to provide the ecommerce platform, including information relating to your account, orders, payments and website activity.

Shopify may also process information for security, fraud prevention, analytics and other purposes described in its own privacy documentation.

You can find more information about how Shopify handles personal information in Shopify's privacy policy.

6. Payments

Payments made through our website are processed using third-party payment providers.

We do not normally have access to your full payment card details. Payment providers process your payment information in accordance with their own privacy policies and security procedures.

Payment information may include your payment method, transaction details and information necessary to process or verify your payment.

7. Delivery

To deliver your order, we may share relevant information with our delivery and courier partners.

This may include your name, delivery address, telephone number, email address and order information where necessary to arrange and manage your delivery.

For example, delivery information may be shared with DHL or another delivery provider used to fulfil your order.

8. Third-Party Services

We use selected third-party services to operate and improve our website and business.

These may include services for:

• Ecommerce and website hosting

• Payment processing

• Order fulfilment and delivery

• Email and marketing communications

• Website analytics

• Advertising and social media

• Fraud prevention and security

• Customer support

These providers may process personal information on our behalf where necessary to provide their services.

We only share information where there is a legitimate reason to do so and take reasonable steps to ensure that information is handled securely.

9. Cookies

Our website uses cookies and similar technologies.

Cookies are small files placed on your device that help websites function, remember preferences and understand how visitors use the site.

Some cookies are essential for the website to operate, including features such as your shopping basket and checkout.

Other cookies may be used for analytics, advertising or other purposes. Where required, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through the cookie settings available on our website.

10. Marketing Communications

If you choose to receive marketing communications from us, we may send you information about:

• New products

• Offers and promotions

• Discounts

• News and updates

• Other Raw Dog Food Direct products or services

You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or contacting us directly.

Unsubscribing from marketing communications will not affect important service communications relating to your orders.

11. How Long We Keep Your Information

We only keep your personal information for as long as it is reasonably necessary for the purposes for which it was collected.

We may need to retain certain information for longer where required to:

• Comply with legal, accounting or tax requirements

• Resolve disputes

• Prevent fraud

• Enforce our agreements

• Maintain appropriate business records

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain types of processing

• Request the transfer of certain information to you or another organisation

• Withdraw consent where we rely on consent to process your information

You also have the right to object to direct marketing.

If you would like to exercise any of these rights, please contact us using the details provided above.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have the opportunity to resolve your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updates will be posted on this page and the "Last updated" date will be changed accordingly.

16. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Raw Dog Food Direct
Email: info@rawdogfooddirect.com 
Address: 1 Queen Elizabeth Ave, Hillington, Glasgow G52 4NQ

We will aim to respond to privacy-related enquiries as soon as reasonably possible.